How to Keep Your Restaurant Staff Happy and Productive (Ep 193)
Are you struggling to keep your restaurant staff motivated and happy? In this episode restaurant consultant and author Roger Beaudoin of Restaurant Rockstars shared his insights on creating a positive company culture and incentivizing employees.
Roger believes that a strong culture goes beyond a mission statement and includes the vibe & camaraderie of good people. To achieve this, he suggests starting with a complete job description and key results for every employee to ensure accountability and clarity of expectations. He also incentivizes his staff with recognition and rewards programs for going above and beyond their responsibilities.
Keeping good employees happy is crucial, especially in today's labor crisis. Roger stresses the importance of asking for feedback and fixing any issues that may be hindering their job satisfaction. He also encourages flexibility and reasonable raises to show appreciation for their hard work.
Roger's approach to staffing and company culture is centered around creating a positive and supportive environment for his employees, which ultimately leads to better performance and guest experiences. He even shares his experience of implementing a recognition program in his restaurant to appreciate and acknowledge the efforts of his staff.
As Roger says, "If you take care of your people, they'll take care of your guests." So, if you're looking to create a positive company culture and incentivize your employees, tune in to this episode now!
Subscribe / Follow / Like the Podcast at YouTube or iTunes to not miss an episode. Drop us feedback via email, Facebook, or Twitter.
Or listen here...
Be sure to check out these resources from Roger...
Episode Sponsor: Popmenu 
Show Notes...
**********
In this podcast episode, restaurant consultant and author Roger Beaudoin of Restaurant Rockstars discusses the importance of staffing and creating a positive company culture in the restaurant industry. He emphasizes the need for a strong culture that goes beyond a mission statement and includes the vibe and camaraderie of good people. Roger suggests starting with a complete job description and key results for every employee to ensure accountability and clarity of expectations. He also incentivizes his staff with recognition and rewards programs for going above and beyond their responsibilities. Roger shares his experience of implementing a recognition program in his restaurant to appreciate and acknowledge the efforts of his staff.
Episode Timestamps...
**********
Staff Culture [00:00:00] - Importance of creating a positive culture in a restaurant, including hospitality, family, and fun. The significance of happy staff in providing great experiences for guests.
Job Descriptions and Incentives [00:00:45] - The importance of having clear job descriptions and key results for every staff member, with accountability and incentives for going above and beyond.
Keeping Good Staff Happy [00:04:59] - The importance of keeping good staff happy, including asking for feedback, fixing what's broken, flexibility, reasonable raises, and recognition and rewards programs.
Different Dollars Program [00:08:00] - A program that recognizes employees who go above and beyond in their work, with a $20 bill and a can of Red Bull, and displays their achievements in frames around the restaurant.
Employee Incentives [00:11:02] - Roger shares how he obtained prizes from his suppliers to use as incentives for his staff, and how he would catch employees doing something great and reward them with items from the prize closet.
Praise in Public [00:12:21] - The importance of praising employees in public is emphasized, as it can boost morale and send a strong message about the company's culture of hospitality, family, and fun.
Link: RestaurantFormula.com