A lie will come back to you in only negative ways. Shep covers six ways that could hurt your restaurant.

Jaime & Roger talk about service tips and increasing revenue. We hit on servers as a "Business"; the "Iceberg" story; the perils of being just an "Order Taker" and more...

RR digs into business with Chef Eric from Morris Tap & Grill and Paragon Tap & Table.

To dominate the online customer service game, take on these eight habits...

While there are many, many more, here are five common reasons that companies fail at customer service.

List building is the crux of the whole restaurant marketing engine. You've got to bake list building into the DNA of your restaurant and your team. Jaime shares a number of tips with you...

Join Roger for a powerful 40+ minute webinar on service & team building. 

Great advice on service from a veteran restaurateur.

Anyone who has ever worked in a restaurant knows that a perfect shift is nearly impossible, but if the restaurant is managed properly, it can make all the difference in the world.

James talks about one of the most important things that servers can do well.

Simple doesn't always mean easy. And, sometimes simple is actually hard to pull off.  Here are some simple tips and examples.

Going the extra mile is an old expression, but a great concept for customer service at your restaurant.

There is nothing more powerful than a consistent and effective pre-shift meeting. Roger & Thea share some tips.

Don't you just hate it when you hear the dreaded "it's not my job" line? Here's a story for you.